Customer Service Satisfaction Survey

We are looking for feedback where we can improve your overall experience.

Please could you answer the following questions in regards to what we can do better as a company?

1. Customer Service - How would you rate the competency of our Customer Service team? (i.e. are they helpful, display the right attitude, skilled and competent?)
3. Pricing - Is it accurate and comprehensive when you call to place an order? (i.e. Is it comprehensive and in line with the price field agreed with your sales person?)
5. Delivery Service - How would you rate our delivery service? - (i.e delivered on time, correctly labelled and clean, correct paperwork, drivers courteous and helpful)
2. How would you rate our ability to resolve your queries effectively? (i.e on returns, warranty adjudication, incorrect deliveries and pricing overcharges)
4. Technical Support - How would you rate our technical knowledge when you call with a technical query? – (i.e. fitment, specifications, cross referencing a competitor product)

Would you consider leaving us a google review? 

google logo.png

Thanks for submitting!

 Our Staff will always aim to:

 

  • Be welcoming, polite and respectful to all our customers.

  • Listen to customers and treat them according to their needs.

  • Be helpful and knowledgeable in advising our customers.

  • Get everything right first time.

  • Make appointments at times that suit our customers.

  • Tell customers as early as possible should we be unable to keep an appointment.

  • Answer telephone calls within 5 rings.

  • Respond to telephone messages within 2 hours.

  • Take (and ensure delivery of) messages for colleagues who are not available.

  • Keep customers informed and provide timely updates on progress of work and orders.

  • Resolve all complaints within a reasonable time period or explain why we have been unable to do so.

  • Monitor all complaints and learn from our mistakes.

  • Follow up suggestions and use them where we can.